During summer months (June to mid August) all beach front rentals are weekly only (Monday-Sunday). Not all homeowners participate.

CHECK-IN/CHECKOUT
Check in time is 12:00pm until 5:00pm
Checkout time is 2:00pm day of departure

LATE CHECK-IN
Prior arrangement must be made at least 24 hrs in advance if you are going to be arriving after 5:00 pm on your arrival date. A late check in fee of $25.00 cash will be paid directly to the rental agent when you check in. No keys will be left outside at anytime. NO EXCEPTIONS!  No check-ins after 10 pm. During our peak season (mid May through Labor Day ) our office will be open till 7:00pm on Mondays only to accommodate arriving guests.

RESERVATIONS
One party at one address must make the reservation. A rental reservation will be confirmed upon receipt of 50% of the rental amount. If paying by check the check must be in our office within 5 business days from the time the reservation was made. If a credit card is used it must be presented at check-in for a hard copy imprint. along with a valid drivers license.

RENTAL BALANCE
Full Payment is due 30 days prior to your arrival date. Acceptable method of payment include, personal checks, cashier checks, traveler checks, money orders, credit card, and cash. For reservations made less than 30 days of your arrival date payment will be due in full at the time the reservation is made. Personal checks will not be accepted if within 30 days of arrival date.

RENTAL POLICY AND OCCUPANCY
In order to maintain a family atmosphere at all times, Castaways Resort Properties rents to families and responsible individuals over the age of 26 ONLY. Any other use of the property must be requested in writing and approved by Castaways Resort Properties and the homeowners at the time of contract. Castaways Resort Properties and its homeowners do not rent properties to prom groups, graduation or spring break party's, sororities, fraternities, or any other groups whose rental request does not conform to all rental policies and guidelines. Reservations are for a specific number of adults and children. Exceeding the occupancy limit at ANY TIME during the rental could result in immediate termination of the rental with total loss of all rental moneys and deposits paid.

SECURITY/DAMAGE WAIVERS
No more large deposits. Castaways Resort Properties now has a $55.00 non-refundable insurance policy. This policy covers up to $1500.00 for any accidental loss, damage of theft or personal property from the rental property as a result of inadvertent act of omission. The only requirement is that you must report loss or damages immediately. So, sit back, relax and enjoy the sun and fun.

STORM POLICY
Castaways Resort Properties does not offer refunds for storms or evacuations. However, we do offer travel insurance for added peace of mind (see "travel insurance" below).

travel insurance
Don't let sickness or delays ruin your vacation. Castaways Resort Properties offers optional vacation travel insurance to protect your reservation. It covers unforeseen circumstances such as weather, illness or injury and much more. If you are vacationing on the island between May and November, remember, it is hurricane season. We highly recommend you to consider this coverage. Castaways Resort Properties or its homeowners are not required to rebate or refund moneys in the event of storms or evacuations. Insurance must be purchased at least 30 days prior to your arrival. If making a reservation within the 30 days, travel insurance must be purchased at the time of booking. Once paid, the insurance premium is non-refundable. To receive an informational brochure about this very worthwhile program and its benefits, contact one of our rental agents or if you would like to speak to a Travel Guard Representative call 1-866-221-8080 and refer to the product #004770. Representatives are available 24 hour 7 days a week.

CANCELLATIONS AND REFUNDS
Unforeseen emergencies do occur. We will always work with you. Please review our cancellation and refund policies. All cancellations must be in writing and delivered to our office. If you cancel more than 30 days from your arrival date you will receive a full refund less $125.00 ( $75.00 cancellation fee and the $50.00 reservation processing fee).

If you cancel less than 30 days from your arrival date and you have travel insurance please call the insurance company first to see if you are covered. If you are not covered Castaways Resort Properties will refund only if the property is re-rented for the same time period. Once your reservation is confirmed with advance payment, cancellations, date changes or switching of accommodations will invoke the cancellation policy.

If circumstances require Castaways Resort Properties reserves the right to substitute comparable accommodations. If comparable accommodations are not available, then guest may choose from available properties at the published rate or a rental refund.

RESERVATION CHANGES
A service fee of $25.00 will be charged any time changes are made to a confirmed reservation.

NEW CONSTRUCTION
New construction is a way of life on the west end of the island. If rental property you are staying in is next to or close to a project or construction site, Castaways, if requested, will attempt to contact the contractor and see if they will work with us to reduce the noise, area cleanliness or possibly adjusting start times. Refunds or relocations will NOT be made due to a project or construction of any kind.

SIGHT UNSEEN RENTALS
Castaways Resort Properties provides brochures, web site access with static pictures, and definitive information as well as rental agents who are trained to provide this information accurately and on a consistent basis. Castaways Resort Properties, its homeowners or agents will not be held liable for reservations made sight unseen. If upon arrival the property does not meet your expectations, refunds or relocation will NOT be made.

REPAIRS
There will be no refunds or prorated rental amounts due to appliance of mechanical failures (including hot tubs and fireplaces). Report all problems immediately and a service technician will be dispatched as soon as possible. Major malfunctions will be handled on a case-by-case basis.

KEYS AND LOCKOUTS
A maximum of two sets of keys will be issued at check in. Keys not returned at check out will be charged $25.00 per set. If you find yourself locked out of your rental property after hours, please call our office and an agent will be dispatched to unlock the unit. Lockouts will be charged $25.00 and will be paid directly to the responding agent at the time of service.

TELEPHONES
Telephones are available in most of our properties. All long distance calls must be placed on a calling card. Fax and computer Internet access is available at our office for a small fee.

LOST AND FOUND
Castaways, employees and its homeowners will not be responsible for article lost, stolen or left behind.

LINENS
Linens are not provided. Castaways will be happy to provide linen service for you. The cost of linens is $10.00 per person.

TAXES
Rental properties are subject to a State of Texas Hotel/Motel tax. The current tax rate is 15% (already included into the published rate).

PETS
Pets are strictly prohibited without prior approval. A nonrefundable pet fee of $100 will be charged per pet (no puppies).  Unapproved pets will be cause for termination of the rental agreement and loss of all moneys and deposits paid.

Some of our homes have hot tubs. They are chemically treated and maintained on a weekly basis. If there is a problem with your hot tub upon your arrival please let us know immediately.

There are NO rebates for hot tub malfunctions.

Absolutely no grilling is allowed on decks. Please keep grills on ground level.